Tags: doctor, methotrexate, prescription, receptionist, surgery
That’s doctor’s surgery, not a need to have surgery, I’m very glad to say!
I put in a repeat prescription two days ago, went in to collect it today, only to be told they didn’t have it in at the chemist. (The usual route is for me to deliver my requirements to the surgery, and they pass it on to the chemist, who is thankfully very nearby, for collection in 48 hours.)
So I went to the surgery and said, ‘I put in a prescription two days ago but they don’t have it at the chemist.’
‘Oh well, it can be up to 48 hours.’
‘It’s been more than 48 hours.’
‘Well it can be up to two days, if you put it in on Monday morning, it might not come out until later today.’
‘Why say 48 hours then? It’s been longer than 48 hours. Please could check on the system and see if it’s been done.’
Rather unwillingly she checked the system and said, ‘Yes, we issued it on the 19th,’ and sat back with a satisfied smile. ‘We issued methotrexate, folic acid, hydr… hy… hydrer … can’t pronounce it but we issued all that stuff.’
Deeeeeep breath … ‘OK, well they don’t have it at the chemist. What now?’
‘Can you go over to the chemist and check?’
Really deeeeeeeeeeeeeeeeep breath. ‘As I said, I’ve just come from the chemist.’
‘Well could you check again. It might be there.’
Well, it’s only up the road, not like I have anything better to do … oh wait, yes I do … never mind. Back to the chemist.
‘Could you check on the shelf please – the surgery say they issued it on the 19th. It’s happened before that it wasn’t on the database but it was on the shelf.’
So very grudgingly the pharmacy assistant checked the shelf. It wasn’t there. ‘Well it wouldn’t be,’ she said, ‘ it wasn’t on the database.’ I’m getting really tired of repeating myself at this point but I said, ‘It’s happened before. Would you mind ringing the surgery and telling them, or shall I carry on being a yo-yo and go back and tell them again?’
‘Would you mind going over? It’ll take us ages to get through to them!’ Well I had to concede that was a fair point so I went back over. By this time I had lost any vestige of patience i had. Funny, my mum thinks I’m very patient… but that’s just an indication of her extreme impatience!
I went up to the same receptionist, glared my most menacing penguin glare and said, ‘I’m back.’
‘Oh … it’s not there then?’
‘Funnily enough, no.’
‘But we issued it on the 19th.’
‘You said.’ More glaring.
‘Well have you had the methotrexate?’
‘No, of course not. I haven’t had any of it. That’s what I’m saying. It’s not there.’
‘Well …I can’t understand why they keep disappearing …’ HA! So it’s not just me this is happening to then, marvelous! Good old surgery ****’s up again! ‘Well, I’ll print it out right now.’
‘I’m going to run out of my medications by tomorrow night – I can’t wait 2 working days.’
‘Oh no, we’ll get a doctor to sign it and send it over this afternoon.’
So I’m waiting to see if they get it right this time – good job I have spare methotrexate as it takes the pharmacy three days to order it in!
Tags: blood test, doctor, GP, receptionist
I went into the surgery for my blood test yesterday. I got there in good time and signed in, waited until ten minutes after the appointment was due and went up to the desk to make sure the auto sign-in had worked properly. The receptionist asked who the appointment was with and I didn’t know as it wasn’t my usual nurse, so she found me by my name and assured me I was signed in. I then asked her whether I was the next patient and she said there was one person in front of me.
While not delighted, at least I knew there was a delay so I went and sat down again. Ten minutes later another receptionist called out ‘Is Pollyanna Penguin here?’ and I went up to the desk. It was now 20 minutes past my appointment time. She explained that the nurse I should have been seeing wasn’t in and that another nurse had hoped she could see both sets of patients but was (understandably) running late. She assured me I would be seen if I wanted to wait, but said that otherwise they could re-book for a week’s time, if that was OK.
This is a vast improvement on the way things ran a year or so ago, when the receptionists would just let you sit there all day, and if you went up to ask what was going on they didn’t know! I’ve had a couple of bad experiences like that in the past, so I thought this was a pretty good way of handling it.
The only thing is … when I went up to ask after ten minutes they knew the situation, so I wish someone had thought to tell me then. I know, I know – it’s only another ten minutes, right? But still, I had a busy day yesterday and I could have spent those ten minutes more productively at work than sitting in the doctor’s waiting room playing Angry Birds and feeling like one too!